[ CourseLala.com ] Linkedin - Modernizing the Service Desk
File List
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/03. The modern service desk.mp4 85.9 MB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/05. Channels.mp4 77.0 MB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/07. Processes.mp4 69.4 MB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/08. Tools.mp4 57.7 MB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/09. Transform to a modern service desk.mp4 51.4 MB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/012. Balanced metrics and employ visible management.mp4 45.5 MB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/022. Do what the cool kids do.mp4 42.5 MB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/015. Create a continuum of good experience.mp4 38.3 MB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/014. Implement a virtuous shift-left motion.mp4 35.3 MB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/013. Initiate virtuous continual agile improvement cycles.mp4 34.2 MB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/020. Reduce the drain TX issues like battery life.mp4 33.8 MB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/06. People.mp4 31.3 MB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/019. Get to the right definition of done.mp4 30.9 MB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/011. Move to experience-based metrics and management.mp4 28.6 MB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/010. Implement agile services, levels, and periods.mp4 26.2 MB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/016. Increase speed of service.mp4 25.1 MB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/021. Reduce the number of handoffs.mp4 25.0 MB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/017. Make who to contact clear.mp4 23.0 MB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/04. Services.mp4 20.1 MB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/018. Root out attitude problems.mp4 14.3 MB
- ~Get Your Files Here !/5. Conclusion/023. Next steps.mp4 10.7 MB
- ~Get Your Files Here !/1. Introduction/01. Modernizing the service desk.mp4 6.5 MB
- ~Get Your Files Here !/1. Introduction/02. What you should know.mp4 1.2 MB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/03. The modern service desk.en.srt 19.4 KB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/05. Channels.en.srt 17.8 KB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/07. Processes.en.srt 15.7 KB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/08. Tools.en.srt 13.1 KB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/09. Transform to a modern service desk.en.srt 11.9 KB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/012. Balanced metrics and employ visible management.en.srt 10.9 KB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/022. Do what the cool kids do.en.srt 8.9 KB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/015. Create a continuum of good experience.en.srt 8.7 KB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/014. Implement a virtuous shift-left motion.en.srt 8.3 KB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/013. Initiate virtuous continual agile improvement cycles.en.srt 7.6 KB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/020. Reduce the drain TX issues like battery life.en.srt 7.2 KB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/06. People.en.srt 6.8 KB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/019. Get to the right definition of done.en.srt 6.8 KB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/011. Move to experience-based metrics and management.en.srt 6.3 KB
- ~Get Your Files Here !/3. Modern Service Desk Transformation/010. Implement agile services, levels, and periods.en.srt 6.2 KB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/016. Increase speed of service.en.srt 5.8 KB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/021. Reduce the number of handoffs.en.srt 5.5 KB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/017. Make who to contact clear.en.srt 5.1 KB
- ~Get Your Files Here !/2. Modern Service Desk Characteristics/04. Services.en.srt 4.4 KB
- ~Get Your Files Here !/4. Agile Service Desk Improvements/018. Root out attitude problems.en.srt 3.0 KB
- ~Get Your Files Here !/5. Conclusion/023. Next steps.en.srt 2.3 KB
- ~Get Your Files Here !/1. Introduction/01. Modernizing the service desk.en.srt 1.5 KB
- ~Get Your Files Here !/Bonus Resources.txt 386 bytes
- ~Get Your Files Here !/1. Introduction/02. What you should know.en.srt 247 bytes
- Get Bonus Downloads Here.url 180 bytes
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